Shipping Policy
10 July 2025
Order Processing
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Orders are processed Monday–Friday, excluding public holidays.
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Standard processing time is 1–3 business days from the date the order is placed.
Transit Windows (Shipping Estimates)
Below are typical delivery times after your order has been dispatched:
| Destination | Service | Estimated Delivery Time |
|---|---|---|
| Norway / EU | EU Special Line | 6–10 business days |
| United Kingdom | Standard | 5–9 business days |
| United States | Standard | 7–12 business days |
| Rest of World | Varies by region | 8–15 business days |
Note: These are estimates, not guarantees. Remote areas or peak seasons may add additional days.
Tracking Your Order
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A tracking link will be emailed automatically once your order ships.
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It may take up to 48 hours for tracking information to update.
Customs, Duties & Taxes
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For shipments outside the EU, import duties and taxes may apply once the parcel reaches your country. These charges are the customer’s responsibility.
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We cannot control or predict customs delays.
Shipping Delays
Delivery timeframes may be affected by factors beyond our control, such as weather events, customs inspections, or carrier strikes. We appreciate your patience during unforeseen delays.
Incorrect or Incomplete Addresses
Please verify your shipping details carefully. We are not responsible for packages lost due to incorrect or incomplete addresses.
Returns & Refusals
If a package is returned to sender because it was unclaimed or refused, shipping costs are non‑refundable. Additional fees may apply for reshipment. See our Refund & Return Policy for details.
Contact Us
For any questions about shipping, please email support@tingdom.online and include your order number.